Principal Product Designer · Healthcare ops · AI product

I design complex healthcare software and ship working prototypes, not slide decks.

Principal Product Designer at Ayin. Founding member of the AI Accelerator Team. Eight years on multi-tenant plan and provider products: claims, authorizations, care management, and now agent-assisted ops. I use Figma and code (including Claude Code) so ideas get tested in real UI before the org commits to them. Based in Sisters, OR. Open to Boise, Bend, or remote.

View resume Selected work Email me

Sisters, OR Boise · Bend · Remote

How I ship Research, systems, prototypes that run

90%

Fewer submission errors after workflow redesign (partner workflow reports)

Years shipping enterprise product design

$250K+

Annual savings from Ayin Iris inquiry and case platform

Acquired

Startup product (SIX CRM) bought by a competitor

Selected work

Case studies

Claims ops, agent-assisted adjudication, knowledge systems, and earlier workflow redesigns with hard metrics.

$250K+/yrClaims opsPHI

Ayin Iris

Cut $250K+/yr by giving operators one place to work a claim inquiry, with notes, multi-carrier scope, and full claim context attached. They stopped rebuilding the same questions out of email threads.

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GenAI8-stage pipelineHITL

AI Claims Adjudication

A control surface for an 8-stage agent adjudication pipeline: operators watch each stage, see decisions grounded in the actual plan documents, and pull exceptions out for human review.

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Bedrock · MCPDesign system

Ayin Wiki

Org knowledge that both people and agents can read, behind a PHI gate. Structured pages plus a Figma design system packaged so an LLM can build UI that matches the product.

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Pre-auth redesign (90% fewer errors), care management, CIM lab, demo brands: full portfolio

Capabilities

What I bring

Enterprise healthcare workflows, AI product surfaces with human control, and design systems teams can reuse when they build by hand or with models.

AI product & building

Core

Claude CodeAI-assisted prototypingAgentic workflowsHuman-in-the-loop

Also

AWS BedrockMCPLLM-ready design systemsPHI-aware UX

Product design systems

Core

Complex workflowsInformation architectureDesign systemsMulti-tenant SaaS

Also

Interaction designUser researchAccessibility (WCAG)

Leadership & delivery

Core

Cross-functional leadershipStakeholder alignmentFigma

Also

PrototypingCritique & mentorshipAgile / Scrum

Experience

Where I’ve worked

Healthcare SaaS, a startup acquisition, and high-stakes ops in the Air Force.

Principal Product Designer Mar 2023 – Present · AI Accelerator (founding member) Senior Product Designer Nov 2017 – Mar 2023

Ayin Health Solutions

Co-founded the AI Accelerator practice: prove priorities with working prototypes, ship AI workflow products, coach teams on Claude Code and LLMs.
Shipped Ayin Iris (claim inquiry/case platform, secured PHI, $250K+/yr savings) and designed AI Claims adjudication UI with human review.
Built Ayin Wiki (Bedrock + MCP) and packaged the Figma design system for LLM use so new builds match product UI.
Earlier: company design system; pre-auth/referral redesign (90% fewer errors (partner workflow reports); care management; rebrand and website.

Product Designer Feb 2016 – Nov 2017

SIX CRM

Multi-tenant B2B CRM and subscription commerce in a small startup team.
Research, design system, prototypes, and testing. Product was acquired by a competitor.

Dedicated Crew Chief Apr 2004 – Apr 2010

United States Air Force

Led crews on mission-critical aircraft systems. Reliability, safety, and clear communication when the stakes are real.

About

I’m Travis. I live in Central Oregon and I'm looking for roles where product design meets real AI tooling: agentic workflows, GenAI surfaces, and teams that want someone who can own the craft and also ship a working prototype.

Most of my career is healthcare operations software, where the data is dense, the multi-tenant rules are unforgiving, and partners feel every broken form in their SLA numbers. That experience maps directly to enterprise AI, where trust is what you're really shipping.

Education: Associate of Computer Science, Web Design & Interactive Media, The Art Institute of Pittsburgh (3.87 GPA, Dean’s List).

Contact

Let’s talk about the role

Open to Boise and Bend (onsite or hybrid), fully remote, and AI product / design engineer roles.