Case studies

AI Accelerator products, demo plan brands, synthetic data, and enterprise healthcare UX— from agentic claims and Iris to CIM, wiki, and earlier workflow redesigns.

GenAI8-stage pipeline

AI Claims Adjudication

Operational UI for agent-first claims adjudication—pipeline monitoring, review queues, knowledge-grounded decisions, and human-in-the-loop override.

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$250K+/yrClaim inquiry

Ayin Iris

Inquiry & case platform for claims ops—ticket workflows, role-based PHI scope, multi-carrier workspaces; prototype graduating to Lambda + CIM | id.

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Bedrock · MCPPHI gate

Ayin Wiki

LLM-curated org knowledge base: raw uploads to structured pages, two-stage PII/PHI gate, MCP for agents, design system packaged for LLM consumption.

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UX laboratoryA/B variantsSynthetic data

CIM UX laboratory

Self-built recreation of CIM (LLM-assisted) to test UX paradigms, A/B variants, and redesigned claim/member/referral workflows on synthetic data—handoff to eng when a pattern proves usable.

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PCHP · Camas · TimberlineSynthetic universe

Demo plan brands

Pacific Crest, Camas CCO, and Timberline Dental—three fictional plan websites that share one purpose: marketing + portals on synthetic data from the Data Generator and plan docs in Ayin Wiki.

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90% fewer errorsResearch

Improving pre-authorization & referral submission

Research sessions, design sprint, and external partners co-designing pre-authorization and referral workflows.

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Care managementSME collab

Enabling care management at Ayin

Designing for strategic investment to enable care management with internal and external subject matter experts.

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Survey platformCare management

Universal survey & assessment tool

Configurable survey engine for care management and multi-purpose assessments—blocks, conditions, and actions that turn answers into care-plan and task work.

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Systems designMulti-tenant admin

Universal configuration interface

One admin shell for care plans, assessments, goals, and programs—tenant-aware configuration without a maze of one-off settings screens.

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